• Each reservation includes one free transfer in and one free transfer out. If you need to use more transfers, each additional transfer has an extra cost of 5€.
• The use of the parking lot is at all times subject to the terms and conditions of use which are reproduced in the acceptance of the contract and which are reflected on our website www.monsterparking.es.
• The vehicles are deposited at the Company’s facilities always at the Client’s risk and expense. In the event of a claim, the Company has a Civil Liability Insurance to cover what is legally entitled to it.
• The Client is obliged to leave the keys with the Company.
• None of The Company’s employees or agents are subject to personal or individual liability for any accident, loss or damage caused to persons, vehicles, accessories or contents. All objects left inside the vehicle will be under the sole responsibility of the Client.
• Vehicles that are not claimed within three months following the expiration of the contract may be placed at the disposal of the competent authorities in order to defray the expenses incurred or incurred.
• The Client accepts and authorizes the Company’s personnel to move their vehicles within its facilities for the performance of the contracted services, vehicle washing, tire checks or battery maintenance, contracted mechanical services, etc., as well as the necessary movements for the execution of those other services that require it.
• The use of protective covers is the sole and exclusive responsibility of the Customer, who must install them and ensure that they are correctly fastened.
• The Client must provide the Company with information regarding the movements of his vehicle at least 48 hours in advance and ALWAYS by e-mail to Officemonsterparkingalicante@gmail.com.
• In case the client has to return before or after the date foreseen in his reservation, he must inform us 24 hours in advance before arriving to our parking lot or returning to the Alicante-Elche Miguel Hernandez Airport. To inform us about this change you must contact us (24 hours in advance) by call and/or WhatsApp at +34651315116 or via email Officemonsterparkingalicante@gmail.com.
• We only work with reservations, which means that if there are no pending reservations, the parking lot will be closed.
• The authorization to a third party for the removal of the vehicle from our facilities must ALWAYS be made by the contract holder with a signed authorization in his own handwriting together with a copy of the holder’s D.N.I. or N.I.E. and under no circumstances by any other person.
• The deposit of a vehicle in our facilities shall be considered as an unreserved acceptance of these conditions.
• These terms and conditions constitute the entire agreement between The Client and The Company with respect to the provision of the contracted services.
• When you make a reservation in the System, your data will be registered as a user under the Data Protection Act in the same, thus including you in our customer database for internal management of the parking. We also guarantee that your data will never be given or sold to any entity outside Monster Parking.
• Annual contracts include 12 to a maximum of 12 pick-ups and deliveries to and from the airport. Disconnecting the battery, fitting the cover and washing the car are NOT included in the annual fee of 300€. The contract does NOT automatically renew. Each contract extension must be accepted by Monster Parking. For cars WITHOUT contract, we charge an additional 2€ per day.

 

Parking Law

Obligations of the parking lot owner

In accordance with the Law Regulating the Vehicle Parking Contract (Law 40/2022, of November 14), the owner of the parking lot is responsible for any damages that the vehicle or the user may suffer, except for those caused by third parties (other customers). The company will be liable in the following cases:

• Personal damages derived from the poor condition or deficient maintenance of the installations.
• Damage sustained by the vehicle as a result of landslides or flooding caused by burst pipes, among others.

They will not be covered:

• Damage caused by meteorological phenomena in uncovered parking lots.
• Theft damage, including glass breakage or disappearance of the vehicle.
• Loss of non-fixed or removable accessories of the vehicle.

Any claim for damages will only be attended if it is reported while the vehicle is inside our facilities. In addition, the parking lot has complaint forms available to the consumer.

User obligations

The Client must remove all non-fixed objects and accessories from the vehicle, such as radio, documentation or cell phone, as the company is not responsible for their loss or theft.

Likewise:

• We assume no responsibility for the loss or damage of protective covers, nor for their installation.
• It is mandatory to present the ticket or receipt for the collection of the vehicle. In case of loss, the Client must prove ownership, and the company will not be liable for the fraudulent use of documentation resulting in a possible theft.
• The Client will receive a receipt for the contracted service with the entry data, identification of the vehicle and the driver.
• You will be liable for any damage caused by reckless driving on the premises or by opening doors near other vehicles.
• It is mandatory to arrive at the parking lot at least 2 hours before the estimated flight boarding time. We are not responsible for missed flights due to delays beyond our company’s control.
• The transfer to and from the airport may be shared with other customers. The user is responsible for knowing the meeting point for pick up.

Rights of the parking lot owner

• Retain the vehicle in case of non-payment of the service.
• Modify rates without prior notice.
• Move vehicles within the facility to optimize space or for operational needs.
• Do not reimburse annual contract amounts for unused months.
• Apply the procedure of article 71 of the Traffic Law in case of abandonment of a vehicle for more than 6 months.

Additional conditions

• The company will not be responsible for mechanical failures, window or power window problems, punctures or lack of vehicle battery. However, we will offer assistance within our possibilities.
• We do not assume responsibility for the loss of removable parts such as plastics, exhaust tails or mirror glass.
• We reserve the right to refuse vehicles in poor condition or oversized vehicles if we consider that they may cause problems.
• Vehicles over 5 meters in length (large vans, etc.) will have a 20% surcharge, while caravans will pay an additional 65%. This charge will be informed upon receipt of the vehicle.

Delay and surcharge regulations

• The Client has a margin of 1 hour to check-in from the time of arrival. If this time is exceeded, the company reserves the right to cancel the reservation.
• A surcharge of 10€ will be applied for each additional hour within the parking lot.
• If the entry of the vehicle occurs outside the opening hours, an additional supplement of 10€ per hour will be added for the related costs.
• After 2:00 a.m., any delay will be subject to a surcharge of €10 for each hour of delay as a night supplement.
• If the Customer delays his pick-up for more than 2 hours during the day, the company may apply an additional charge of 1.5€ for each extra hour of use of the parking lot.

Our airport transfer service is subject to demand and traffic and can take from 5 to 35 minutes.

Complete parking law: Law 40/2002, of November 14, 2002, regulating vehicle parking contracts.